Whether you’re an employee or a business owner, you have to interact with people. Interpersonal communication is the exchange of information between two or more individuals. The transfer of information can be through verbal or non-verbal communication.
Types of Interpersonal Communication Skills
- Active listening
Most listeners concentrate on thinking about what they will say to the speaker. Active listening means, being attentive and understanding the information communicated. After listening attentively, you can provide thoughtful answers. These solutions will take the speaker’s ideas and opinions into account. It is one of the best interpersonal communication skills. It helps the speakers feel appreciated and valued.
- Verbal communication
For you to build a rapport, you must have this interpersonal communication skill. Before speaking, ensure that you tailor your speech. Avoid hard words and technical terminologies. When listening to others, show your interest by asking questions. Your tone should match with your body language. Active listening means that you summarize and paraphrase what others say. Then you air your opinion. It shows that you value all they have said.
- Body language
Most people listen more to your body language and the tone of your voice than your words. How you smile, nod, and maintain your body contact speaks a lot to the audience. Ensure that you keep an open body language. It includes uncrossed arms, relaxed posture, and eye contact. A crossed body shows that you’re uninterested in what others say.
Not all people will share your views. Some will significantly oppose you. You should be open to listening to those with opposing ideas. By doing so, you will know why they came up with such opinions. Their reasoning may challenge yours. People will admire your willingness to learn from those who disagree with you.
Most people like assertive individuals. Assertiveness is being fair in the way you express your opinions. It’s also calm and honest as you express your views and consider other people’s opinion. If you’re assertive, you’ll tell people how you feel. Also, you will listen to the views of others and empathize. Moreover, you should use facts and resist being judgmental.
- Positive attitude
Most individuals like hanging out with people who have a positive attitude. You must be friendly. Also, even if things are not working out as expected, you have to maintain a positive outlook. Additionally, you have to create a positive rapport with your group. It will make the workplace pleasant for everybody.
Your business cannot become successful without people working together as one. Collaboration is, thus, a type of interpersonal communication. Do not burden yourself with all the work. Delegate and trust that each person will perform their role well. That way, people will know that you trust and have confidence in them. Thus, there will be cooperation in your team.
Your performance will improve if you create practical interpersonal communication skills. Also, it will help you establish a stronger relationship with your workmates.