A Restaurant Managers Guide To Running A Modern Hospitality Operation

A Restaurant Managers Guide To Running A Modern Hospitality Operation

The restaurant business is one of the most competitive markets in 2019. With so much competition and new restaurants popping up daily, it is so important for existing restaurants to make sure they are on their A-game. One of the best ways for restaurants to maintain a competitive edge is with the use of modern technology. In today’s article, we have a look at some of the technologies that every modern restaurant owner should be implementing into their business. Read on to find out more!

1: POS System is A Must

A digital POS system is an absolute necessity for any modern restaurant. In the age of all things cashless, it is incredibly important that restaurants adapt to current payment methods in order to not shun away customers. POS systems have evolved into an extremely sophisticated technology that can even integrate with tabletop tablets so that customers can make digital orders and pay the bill themselves. In our next point, we have a look at the age of digital dining.

2. Customer Tabletop Tablets

Restaurants in 2019 are levelling up their ordering game. Many modern restaurants now include a customer-facing tabletop tablet that allows customers to browse their menu, make orders and pay for their meal all at the touch of a button. This self-service option is an amazing addition to any restaurant and can assist in cutting down the hustle and bustle for your waitstaff. Diners also enjoy the autonomy of browsing, ordering and paying at their own time, leaving them feeling more fulfilled and offering a more private dining experience. Orders also come out more quickly during lunch or dinner rushes and a faster table turn results in happier guests. This is one you definitely don’t want to miss.

3: Online Ordering

Online ordering and food deliveries are on a rapid rise. This is why restaurants looking to stay ahead of the game must adapt to current dining trends. It is important that you have an online ordering system where people can order takeout that will be delivered to the comfort of their home. The demand for delivery options is ever-growing with consumers which is why all restaurants need to get into the delivery game in 2019. Ensure higher revenue with online ordering which allows customers to take their time deciding on what they want to order. You also benefit from sales which you would have otherwise not made when customers are feeling too lazy to head into your restaurant.

4: Wi-Fi

Wherever you go, you’ll find people tapping at their phones or laptops. Introducing free WiFi in your restaurant is a surefire way of attracting more people to your business. Wifi in-house can significantly enhance guest experience and decreases the chances of customers heading to your competitors who don’t offer this free perk. Always ensure that you utilise a credible WiFi provider in order to prevent customer frustration with poor connection speeds.

5: Restaurant Reservation Software

Last but certainly not least, any modern restaurant looking to thrive needs to implement restaurant reservation software. Many people are averse to picking up the phone to make reservations, and giving them the convenience of placing their reservation online is a great way of making it easier for the customer. Software can also assist you in effectively managing reservations and bookings and will help in preventing overbooking which can prove to be a huge problem. Restaurant reservation software will also free time for your staff to focus on other more pressing issues in the restaurant.


We hope that this article has given you some insight into some of the many technologies being utilised by modern restaurants all over the globe.

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